Last updated: September 2026

This Privacy Policy explains how Istanbul Hamam collects, uses, and protects your personal information when you use our website and booking services. By using our services, you agree to the practices described in this policy. We comply with the Turkish Personal Data Protection Law (KVKK, Law No. 6698) and the EU General Data Protection Regulation (GDPR).

Information We Collect

When you use our website and make a booking, we may collect the following information:

Full name
Email address
Phone number
Booking details (date, time, selected services, number of guests)
Payment information (processed securely via Stripe)
Language preference
Website usage data (via Google Analytics)

How We Use Your Information

We use your personal information for the following purposes:

Process and confirm your bookings
Communicate booking details and updates
Process payments securely
Respond to your inquiries via email or WhatsApp
Improve our website and services
Comply with legal obligations

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Functional Cookies

We use the "pll_language" cookie to store your language preference. This is a functional cookie necessary for our multilingual experience and does not track your activity.

Analytics Cookies

We use Google Analytics to understand how visitors interact with our website. These cookies collect anonymous usage data, including pages visited, visit duration, and device information.

You can manage or disable cookies through your browser settings. Please note that disabling functional cookies may affect website functionality.

Payment Security

All payments are processed through Stripe, a PCI DSS Level 1 certified payment processor. This ensures that your payment information is handled with the highest industry security standards.

We do not store, process, or have access to your full credit card numbers. All payment information is handled directly by the secure infrastructure of Stripe.

For more information on how Stripe handles your data, please refer to the Stripe Privacy Policy.

Data Sharing

We share your booking information (name, date, number of guests) with our hamam partners solely for the purpose of fulfilling your reservation.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share data with the following service providers: Stripe (payment processing), Google (web analytics), and WhatsApp/Meta (customer communication when you contact us).

Your Rights

Under KVKK and GDPR, you have the following rights regarding your personal data:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to the processing of your data
Data portability
Withdraw your consent at any time

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Data Retention

We retain your personal data in accordance with our legal obligations and business needs:

Booking records are retained for 5 years to comply with Turkish legal and tax requirements.
Analytics data is retained according to Google Analytics retention settings (26 months by default).
You may request deletion of your personal data at any time. Please note that certain data may be retained as required by law.

Contact Information

For privacy-related inquiries, please contact us at:

Istanbul Hamam
Email: info@hamam.publicus.com.tr
WhatsApp: Available on our website
Istanbul, Turkey